Merchant Services Administration Officer Vacancy at First National Bank 2018

About us, purpose, experience and qualifications

About us

• Helpful
• Effective
• Ethical
• Innovative
• Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

Purpose

Responsible for the setup of merchants on the point of sale terminal and connecting platforms, ensuring proper maintenance and quality assurance with regards to all merchant set ups.

Experience and qualifications

• Relevant Degree.
• 2-3 years related experience in card products and card operations, card payment procedures and general banking operations.

Additional information and responsibilities

Additional Requirements

“Ghanaian applicants preferred”

Responsibilities

• Provide first level service support for devices and assist to resolve all customer queries efficiently and within agreed timelines.
• Accurate and timely processing of applications in order to drive and achieve service delivery targets
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Manage the prepping of POS devices for delivery to merchants, capture data and setup of new merchant on the systems and provide the necessary systems training for Merchants.
• Comply with governance in terms of legislative and audit requirements.
• Ensure Group standard service delivery metric (SLA) and processes are implemented for all Merchants.
• Update Merchant account in the system ensuring security of merchant data, and manage software update on POS terminals to ensure optimum security standards and new service offering.
• Proactively identify and mitigate risks associated with the acquiring business and supporting functions, KYC, Anti Money Laundering, credit risks, regulatory and card scheme.
• Responsible for ensuring KYC documentations are obtained from merchants and vetted according to Group standards before data capturing.
• Manage own development to increase own competencies.